The Communication Dashboard now pulls customer data from CDK DMS, equipping phone handlers with relevant caller information as they pick up the phone.

The Communication Dashboard helps your team better handle calls as they happen and access customer conversations all in one place. From the moment a call comes in and during the conversation, Sales, Service, and Guest Services staff are equipped to expertly handle leads with relevant caller information from CRM or DMS and caller history.

A recent enhancement with CDK DMS pulls customer data such as customer's name, repair order status, service appointment date/time, and assigned service advisor alongside call and text history from Car Wars.

To get your service department set up with the CDK Communication Dashboard integration, reach out to Car Wars Support at 214-446-7867 or carwars.com/support.