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Everything Just Changed for Automotive Call Tracking
To help dealers truly Own The Phone, Car Wars just released dozens of new AI tools and moved away from add-ons. Now, every feature comes standard: Sales, Service, AI.

Dallas, TX (PRWEB) SEPTEMBER 05, 2018 -- Car Wars has just raised the bar by unleashing all of their features standard in one package. Clients will now be provided with Car Wars' entire suite of features, no more holding back. It is everything your dealership needs to be CRISP on every call.

  • Help customers, quicker: dynamic customer recognition, most qualified routing, relevant caller info on live calls and CDK DMS dip for service info

  • Do more with existing opportunities: Missed Opportunity Alerts, Caller Sentiment Detection, texting, sensitive information removal and keyword detection and Search

  • Gain comprehensive insight: CRISP Reporting, voice recognition, caller gender detection, foreign language translation, voicemail transcription and call recaps

  • Actively improve phone performance: Call Box, Daily Agent Stats Report, Car Wars Edge, listen in to Live Call, Agent Talk Time Analysis and facial expression detection

“This changes everything,” said Mike Haeg, Car Wars' Vice President of Automotive. “With human reviews, AI and CRISP metrics, Car Wars helps help Sales and Service departments respond to customers quicker, gain insight, capitalize on opportunities and actively improve phone performance. Get ready to provide an all-inclusive phone experience -- it's time to unleash your dealership's potential.”

Now, Sales and Service departments have everything necessary to help them Own The Phone. No more excuses and no more lost revenue. Increase your bottom line with Car Wars.

Are you ready? We can't wait to see the success you have with Car Wars.

About Car Wars

Car Wars is the trusted partner for discerning dealerships in the Automotive Retail Industry, offering premium call tracking, texting, and phone solutions. With over three decades of experience, Car Wars is the industry's most innovative and robust phone solution, meticulously crafted by industry experts and dealer insiders. Car Wars brings deep industry knowledge to provide essential phone handling tools for your team to 'Own the Phone' and dominate the market.

Backed by cutting-edge technology and unwavering dedication to customer success, Car Wars goes beyond the ordinary to help dealers achieve optimal call and text outcomes. With unparalleled CRM integrations, actionable insights and hands-on support, dealerships are able to unlock their full potential and strengthen customer relationships.

Join the automotive retail revolution with Car Wars.

Questions or want to learn more? Contact us at [email protected].

Car Wars Announces New Dealership Phone Performance Award Program

Dallas, TX | November 28, 2022— Car Wars, the leading call tracking and phone handling solution for automotive dealers, announced a new annual dealership award program today. Car Wars' Dealership CRISP Award program is intended to recognize top dealerships that prioritize phone handling and provide customers with an optimal phone experience.

The phone is a dealer's #1 resource to get in front of customers and provide best-in-class experiences. This makes it critical that agents have excellent phone handling skills. Due to this high importance, Car Wars offers CRISP Certification, a virtual phone skills training program that ensures salespeople are trained and certified to effectively handle customer inquiries.

Car Wars emphasizes four key phone metrics — Connect, Request and Invite, Set, and Pursue — that, when prioritized, lead to an excellent phone regimen for dealers. These four metrics are used to measure an agent's phone handling performance. To recognize its top dealers who are doing their part on the phone to provide top-notch experiences based on CRISP, Car Wars has begun a new annual award initiative.

Dealers whose staff meet or exceed predetermined thresholds for CRISP metrics will receive either Gold, Platinum, or Diamond awards based on 2022 phone handling metrics.

“We see in our data that operational excellence in phone handling isn't easy,” says Car Wars CRO Cassie Broemmer. “It's evident in the wide distribution of performance in our CRISP KPIs between the top dealers that bring focus and discipline versus those that let owning the phone fall to the bottom of the priority list. Consequently, I think it's important to recognize and celebrate the dealerships — and the key personnel at those dealerships — that are driving the operational change necessary to win.”

Car Wars will be announcing dealers who have qualified for their corresponding award levels on January 17th, 2023. Awards can be picked up in person at the NADA Show 2023, or will be mailed to the respective dealership.

For questions regarding this award program, contact your Car Wars consultant or email [email protected]. To learn more about Car Wars’ virtual phone skills training program, CRISP Certification, and how Car Wars can help your sales agents excel on the phone, visit carwars.com/crisp.