The Car Wars CRISP Report is a bird's-eye view as to how your store is doing in each crucial phone metric. CRISP is the acronym to score your ability to Connect every customer call, Request an appointment and Invite the customer into the dealership, Set a firm appointment time and date, and Pursue opportunities by making outbound calls. When calls aren't converted into a firm appointment, you've lost a prime opportunity to sell a car! We identify those calls and track your efforts to seize those opportunities in the CRISP Report.

To set up a call with your consultant to review your dealership's CRISP Report and see where you may be falling short, send us an email HERE.

If you do not have full access to the Car Wars CRISP report and would like to learn more, please set up a time to talk with one of our Car Wars experts HERE.

Similar to the Sales CRISP Report, the Car Wars Service CRISP Report is a bird's-eye view as to how your Service Department is doing in each crucial phone metric. CRISP is the acronym to score your ability to Connect every customer call, Request an inspection and Invite the customer into the dealership, Set a firm appointment time and date, and Pursue opportunities by making outbound calls to stranded callers, no-show appointments, declined service follow ups, and status updates. We identify those calls and track your efforts to seize those opportunities in the Service CRISP Report.

To set up a call with your consultant to review your dealership's Service CRISP Report and see where you may be falling short, send us an email HERE.

If you do not have the Car Wars Service CRISP report and would like to learn more, please set up a time to talk with one of our Car Wars experts HERE.

Car Wars' CRISP Certification is a virtual phone skills training program that ensures salespeople are trained and certified to effectively handle customer inquiries. This program helps dealers get their teams up to speed to optimize call performance outcomes. Through its extensive offerings, CRISP Certification overcomes the setbacks of employee turnover, growing Sales targets, and increasing KPIs. In so doing, managers spend less time worrying about training and more time focusing on what matters — your bottom line.

The CRISP Certification Performance Report highlights each agent's name, role, certification status, request/invite, set, and pursue scores. The report can be automated to be scheduled and sent via email, shared via email, or downloaded. Reminders can also be sent to an agent or manager to complete their enrolled courses.

To set up a call with your consultant to review your dealership's CRISP Certification Performance Report and see where your team may be falling short, send us an email HERE.

If you do not have CRISP Certification and would like to learn more, please set up a time to talk with one of our Car Wars experts HERE.

The Car Wars Staff Activity Report provides actionable phone call and texting data and reporting on top-performing agents and identifies agents who need additional training. At a high-level and granular view, understand each agent's conversion rate and ability to achieve the desired call outcome across multiple locations or teams with breakout reporting. Gain insight into each phone handler's performance to know exactly who can benefit with additional coaching in particular phone skills.

To set up a call with your consultant to review your dealerships Staff Activity Report and see where your agents are falling short, send us an email HERE.

If you do not have full access to the Car Wars Staff Activity Report and would like to learn more, please set up a time to talk with one of our Car Wars experts HERE.

Car Wars' Website Conversions Report provides comprehensive insight into which advertisements are working and which aren't. Our Google Analytics 4 integration pushes various call types into the platform alongside your other website conversion metrics. I f a call conversion originated from a Google Ads advertisement, we'll tell you exactly which campaign and associated keywords drove the call.

To set up a call with your consultant to review your dealership's Website Conversion Report and see where your dealership may be falling short, send us an email HERE.

If you do not have the Car Wars Website Conversion Report and would like to learn more, please set up a time to talk with one of our Car Wars experts HERE.

With Car Wars texting, your customers can text any Car Wars line to instantly connect with your dealership. Text threads are seamlessly shared to your CRM once the text is answered or assigned to an agent. An Unanswered or Late Response icon will be appended to a text thread to assist in identifying customers that need attention. You can receive alerts for unclaimed messages to actively follow up with incoming leads to increase response rates.

To set up a call with your consultant to review your dealership's current texting performance and see where your agents may be falling short, send us an email HERE.

If you do not have Car Wars Texting and would like to learn more, please set up a time to talk with one of our Car Wars experts HERE.

Similar to the Sales CRISP Report, the Car Wars Service CRISP Report is a bird's-eye view as to how your Service Department is doing in each crucial phone metric. CRISP is the acronym to score your ability to Connect every customer call, Request an inspection and Invite the customer into the dealership, Set a firm appointment time and date, and Pursue opportunities by making outbound calls to stranded callers, no-show appointments, declined service follow ups, and status updates. We identify those calls and track your efforts to seize those opportunities in the Service CRISP Report.

To set up a call with your consultant to review your dealership's Service CRISP Report and see where you may be falling short, send us an email HERE

If you do not have full access to the Car Wars CRISP report and would like to learn more, please set up a time to talk with one of our Car Wars experts  HERE

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